SD-DD Service down since yesterday?

Discussion about Schedules Direct grabber code and data formats.
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GameGod
Posts: 63
Joined: Fri Aug 17, 2007 12:26 pm

SD-DD Service down since yesterday?

Post by GameGod »

Anyone else seeing the service down message since early yesterday morning?

Thanks.

SDBevo
Posts: 11
Joined: Fri Dec 30, 2011 11:53 am

Re: SD-DD Service down since yesterday?

Post by SDBevo »

Oh Yes, Ive been dead since yesterday also, when I posted this support request:
https://forums.schedulesdirect.org/view ... 116#p10116

Seems like a long time for a server to be down?

Gary

GameGod
Posts: 63
Joined: Fri Aug 17, 2007 12:26 pm

Re: SD-DD Service down since yesterday?

Post by GameGod »

Yes, and it's odd. Usually the admins are pretty good about updating the forum about any problems. I've also filed a support ticket. If you haven't done so, please do that, as that's the preferred method of getting their attention to any issues.

rmeden
SD Board Member
Posts: 1569
Joined: Tue Aug 14, 2007 2:31 pm
Location: Cedar Hill, TX
Contact:

Re: SD-DD Service down since yesterday?

Post by rmeden »

We purchased a Comodo SSL certificate from NameCheap.

While *OUR* certificates didn't expire, one of the Comodo intermediary certificates expired causing the username lookups for the data direct service to fail.

I had someone visiting Saturday so wasn't checking emails until this morning. It's fixed now

Remember, you can download almost two weeks of guide data. I don't consider the data server being down for a day an emergency.

Robert

GameGod
Posts: 63
Joined: Fri Aug 17, 2007 12:26 pm

Re: SD-DD Service down since yesterday?

Post by GameGod »

Thanks, Robert.

I understand real life happens and am personally always appreciative of the quick response time to issues.

Even though I can get two weeks of data, I personally prefer a sync late in the afternoon to catch any last minute changes to the day's schedule.

rmeden
SD Board Member
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Joined: Tue Aug 14, 2007 2:31 pm
Location: Cedar Hill, TX
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Re: SD-DD Service down since yesterday?

Post by rmeden »

If you use the SD-DD service, it won't matter. Data is updated once a day around 9am CDT. SD-JSON does have updates throughout the day though.

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