Page 1 of 1


Posted: Sun May 16, 2010 7:39 pm
by yonkiman
For some reason schedule data and even the channel itself for HD FX (741) isn't even listed on schedules direct anymore. It's still there - I'm watching it! What's up?

Comcast HD digital, San Jose CA.



Posted: Sun May 16, 2010 10:09 pm
by rmeden
1. Get a "lineup report" on the SD "account" page and see if the station is still listed.
2. If not there, do a "edit lineup" and see if it's turned off. (and if it is, turn it on)
3. If you don't see the station at all in #2, try a "readd lineup" (on the account page) and goto 1.

4. If it's still not there after #3's repeat, submit a "lineup report" on the SD "account" page.

5. If you see the station in #1, check the raw data for the station.
6. If your application doesn't show you the raw data you can see what's on "now" at

7. If you see the data in step 6, you have an application problem.
8. If you don't see data in step 6 (except for the <map> entry) submit a "lineup report" on the SD "account" page.

The "lineup report" includes some hidden fields we need to report it (your zip and lineup ID, nothing sinister), opens a ticket so we can track the issue, and routes it to the right person.