Disabled Account

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Get Help using the Schedules Direct service. NOTE: application issues are probably better resolved via the application's support methods. If you post here, at least include your application name!
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redsnow
Posts: 2
Joined: Wed Dec 04, 2024 4:06 pm

Disabled Account

Post by redsnow »

Good Afternoon,

I am getting this message from epg123. Jellyfin also wont connect, but I can login to my SD account. The FAQ's say 24 or 48 hours under certain circumstances, however its been at least 3 days. I emailed the email in the error, no response. Can anyone help with this?

[12/1/2024 7:48:07 PM] [ INFO] Starting EPG123 Server service ...
[12/1/2024 7:48:07 PM] [ INFO] BaseApi: https://json.schedulesdirect.org/XXXXX/ , BaseArtwork: https://json.schedulesdirect.org/XXXXXXX/ , Debug: False
[12/1/2024 7:48:08 PM] [ INFO] SD responded with error code: 4005 , message: Account has been disabled. Please contact Schedules Direct support: service@schedulesdirect.org for more information. , serverID: XXXXXX.web , datetime: 2024-12-01T21:16:50Z
[12/1/2024 7:48:08 PM] [ERROR] Failed to get a token from Schedules Direct.


Thanks!
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rmeden
SD Board Member
Posts: 1758
Joined: Tue Aug 14, 2007 2:31 pm
Location: Cedar Hill, TX
Contact:
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Re: Disabled Account

Post by rmeden »

you may want to submit a lineup support ticket on our website. That will route it to RobertK who deals with the JSON service.

RobertE
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treddy73
Posts: 1
Joined: Wed Dec 04, 2024 7:46 pm

Re: Disabled Account

Post by treddy73 »

I'm having the same problem and I am also using EPG123 and Jellyfin. I submitted an email to the `service@schedulesdirect.org` that is mentioned in the error logs. I haven't heard anything and it has been three days.

So the proper and correct way to request assistance in these situation is to not send an email but to submit a lineup support ticket? Is it out of the question for whoever is monitoring the service inbox to forward these kinds of messages to the lineup support person?

Thanks!
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redsnow
Posts: 2
Joined: Wed Dec 04, 2024 4:06 pm

Re: Disabled Account

Post by redsnow »

Will do, thanks!
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BSmith7760
Posts: 1
Joined: Sat Dec 07, 2024 5:12 am

Re: Disabled Account

Post by BSmith7760 »

I have the same problems. In JellyFin I think you already that issue.

In NextPVR, it also won't let me sign it to Schedules Direct:

Login Failed
×
Failed to login to Schedules Direct. Confirm you've entered your correct username and password, then try again. (Account has been disabled. Please contact Schedules Direct support: service@schedulesdirect.org for more information.)

In KODI, my Guide stopped updating and it is blank as of 1100 today.

I am using the same userid/password when I log into Schedules Direct.

So it might be a Schedules Direct issue?

Thanks,
Bob
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