Page 1 of 1

Maintenance Notification: 2020-04-19 @ 02:00 UTC

Posted: Fri Apr 17, 2020 7:25 am
by rkulagow
The JSON service will be down for maintenance beginning at

2020-04-19 @ 02:00 UTC
2020-04-18 @ 21:00 CDT (9P)

Maintenance started 2020-04-18 @ 21:00 CDT

Maintenance expected to end 2020-04-19 @ 09:00 CDT

Update:
2020-04-19 @ 09:00. Database cleanup still processing.
2020-04-19 @ 12:00. Database cleanup still processing.
2020-04-19 @ 15:00. Database cleanup almost complete.
2020-04-19 @ 20:00. Database could not be recovered. User data restored. Schedules and programs filling.
2020-04-19 @ 22:00. Schedules and programs still filling.
2020-04-20 @ 01:30. Schedules and programs still filling.
2020-04-20 @ 04:25. Service restored.
2020-04-20 @ 11:00. Incorrect performance tuning on database was causing extremely high latency. Tuning parameters updated, database recovering.
2020-04-20 @ 12:00. Database recovered. Service back online for clients.

NOTE: as clients connect to download updates, expect a performance impact until client backlog clears.