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Unannounced service outage?

Posted: Wed Mar 18, 2020 2:56 pm
by gtb
I am getting response code 3000 - Server offline for maintenance messages.

Re: Unannounced service outage?

Posted: Wed Mar 18, 2020 4:06 pm
by peternm22
Seeing the same thing here.

Re: Unannounced service outage?

Posted: Sun Apr 19, 2020 9:34 pm
by skst
I assume everyone has the same problem. At least I got a real-world test of Typecast's ability to handle the server being offline. (It succeeded, but it needs to delay for an hour, not just a few minutes.) ;)

Re: Unannounced service outage?

Posted: Sun Apr 19, 2020 9:39 pm
by rmeden
It was announced. A sticky at the top of this very forum as a matter of fact!

Maintenance Notification: 2020-04-19 @ 02:00 UTC

Based on RobertK's comments in the annoucement, it failed and he's currently restoring from backups.

Re: Unannounced service outage?

Posted: Sun Apr 19, 2020 11:35 pm
by gtb
rmeden wrote:
Sun Apr 19, 2020 9:39 pm
It was announced. A sticky at the top of this very forum as a matter of fact!

Maintenance Notification: 2020-04-19 @ 02:00 UTC

Based on RobertK's comments in the annoucement, it failed and he's currently restoring from backups.
No, it (the March 18th, not this April 17th one) was not announced. But nice try.

Re: Unannounced service outage?

Posted: Mon Apr 20, 2020 7:23 am
by tld
Is anyone else still having issues? I see that the announcement says "2020-04-20 @ 04:25. Service restored".

I use the tv_grab_zz_sdjson with MythTV and as of now (10:20 EDT) it's still failing as it has since 4/19 with an unexpected end of file:

Code: Select all

2020-04-20 10:13:20.291601 I  Grabber prefers method: allatonce
2020-04-20 10:13:20.292906 I  XMLTV config file is: /home/mythtv/.mythtv/Antenna.xmltv
2020-04-20 10:13:44.893008 E  FillData: XMLTV grabber returned error code 255
2020-04-20 10:13:45.462863 E  Error in 1:1: unexpected end of file
Tom

Re: Unannounced service outage?

Posted: Mon Apr 20, 2020 7:38 am
by knutsondc
As of 9:30 a.m., CDT I'm still getting "Error 255" and "unexpected end of file" when trying to update with tv_grab_zz_sdjson. I also tried to configure the grabber to see if that would help and got "Invalid status response" to the GET request repeatedly until the retry limit was exceeded.

Darron

Re: Unannounced service outage?

Posted: Mon Apr 20, 2020 7:54 am
by rmeden
The automated system check (used for the schedulesdirect home page) is also reporting the service is still down. I'll let RobertK know.

Re: Unannounced service outage?

Posted: Mon Apr 20, 2020 9:16 am
by jfreymann
Still down as of 11:12 AM CDT. Is there a communication plan to acknowledge this extended outage and estimate an ETA?

The last forum communication from SchedulesDirect says the service is up and other than the web page banner there is no communication regarding the extended outage? Am I looking in the wrong place?

Re: Unannounced service outage?

Posted: Mon Apr 20, 2020 9:55 am
by rmeden
a little over an hour before your post I confirmed it's still down.

I also added a news item to the SD home page.