No UK Freesat or Freeview listings

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robertwest
Posts: 4
Joined: Mon Feb 05, 2018 8:31 am

No UK Freesat or Freeview listings

Post by robertwest »

The listings for both the "Freesat - London" and "Freeview - London" lineups finish at 07:00 on the 10th February and haven't been updated for over a week. The listings simply say "To Be Announced" after the 10th. Does anyone know if there is a problem?

rkulagow
SD Staff
Posts: 917
Joined: Tue Aug 14, 2007 3:15 pm

Re: No UK Freesat or Freeview listings

Post by rkulagow »

Are you still having this issue? If yes, please open a ticket at the Schedules Direct website so that we can investigate.

robertwest
Posts: 4
Joined: Mon Feb 05, 2018 8:31 am

Re: No UK Freesat or Freeview listings

Post by robertwest »

Sorry, I'm probably being really dumb, but how do you raise a ticket?

rkulagow
SD Staff
Posts: 917
Joined: Tue Aug 14, 2007 3:15 pm

Re: No UK Freesat or Freeview listings

Post by rkulagow »

Login to www.schedulesdirect.org and you'll see "Lineup Issue" on the left side column - open a ticket against your lineup.

robertwest
Posts: 4
Joined: Mon Feb 05, 2018 8:31 am

Re: No UK Freesat or Freeview listings

Post by robertwest »

Sorry again, just figured it out (I hadn't logged in, doh!)

fireplex
Posts: 1
Joined: Mon Jun 27, 2016 7:32 am

Re: No UK Freesat or Freeview listings

Post by fireplex »

Just wondered if you got this resolved?

I now have no data for BBC 1 HD on Freeview at all :evil:

Logged a support ticket.

robertwest
Posts: 4
Joined: Mon Feb 05, 2018 8:31 am

Re: No UK Freesat or Freeview listings

Post by robertwest »

Yes, it did magically resolve itself and I ended up with data for 10 days, both on Freesat & Freeview.

However, I'm now down to 3 days data for BBC4 HD & C5 HD - just hoping that they get updated soon. Weirdly, this is just on Freesat, the Freeview listings are fine although they use the same channels & programs.

This never used to happen, I could always rely on getting 14 days data for all of the major channels on Freesat & Freeview, this only seems to have happened in the last couple of months.

Could you post if you get any info back from your ticket please?

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