How to fix lineup errors

Use this forum to report problems with lineups

How to fix lineup errors

Postby rmeden » Fri Jul 09, 2010 7:45 pm

1. Check "edit lineup" on our web page and see if that is correct. if it is, you have an application problem. (numeric mode helps on edit lineups)

2. Look for another lineup for your postal code that may be correct. Sometimes there are new "rebuild" lineups instead of updates.

3. Try the "re-add lineups" link on the account page. There is a known bug that prevents new channels from showing up.

4. If the above doesn't help click the "lineup support" link on our web page. Include at least one specific example. ( SyFy was on 68 but is now on 45, the listings still show 6t8). The "lineup support" link will open a ticket and include some fields we need to report it (just lineup-id, nothing sinister)

Robert
rmeden
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Re: How to fix lineup errors

Postby blilly » Tue Aug 03, 2010 5:34 pm

[quote="rmeden"]
[...]
3. Try the "re-add lineups" link on the account page. There is a known bug that prevents new channels from showing up.
[...]

The account page says "(Re-Add disabled, seems to do more harm than good)"
blilly
 
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Joined: Tue Aug 03, 2010 5:26 pm

Re: How to fix lineup errors

Postby rmeden » Tue Aug 03, 2010 5:54 pm

The problem is "re-add lineups" can trigger a bug in the current Tribune causing duplicate lineups (and locking up your account).

I successfully tested a fix that I hope to be installed in the next few days.

In the mean time, you can manually delete and re-add your lineup (waiting a few minutes between operations), but you'll have to manually disable any disabled channels.

The "re-add lineup" was created to deal with the Tribune bug where new stations were not showing up in lineups. That bug should be resolved. There has been some other recent corruption issues that a delete/manual add has fixed.

Robert
rmeden
SD Board Member
 
Posts: 1485
Joined: Tue Aug 14, 2007 2:31 pm
Location: Cedar Hill, TX


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