rkulagow wrote:I think you'll find that I'm pretty quick to take a ticket and begin asking questions if there's not enough information. I don't think a ticket has gone more than 24 hours before the submitter heard from me.
If the ticket requires escalation to TMS, then all bets are off at that point. We're still refining the system by which we will tell TMS about issues, so resolution time from TMS is still in the 1 week+ area. Once it's more automated we hope to bring that down.
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