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How long does it take to fix channel lineup.

PostPosted: Mon Oct 23, 2017 9:14 pm
by ranger6542
I turned in a ticket because of a lineup change. How long does it take to get something like this fixed? Thanks

Re: How long does it take to fix channel lineup.

PostPosted: Thu Oct 26, 2017 9:21 pm
by rmeden
It depends.. Nielson has to go back to your provider to confirm the updates.. they just don't take our word for it. Some providers are quick, some are slow to get back to Nielson... and it complicates matters when a provider has multiple headends. Did you look to see if there is a "rebuild" lineup available for your postal code?

One thing I can guarantee... RobertK holds Nielson's feet to the fire.. :)

RobertE