How long does it take to fix channel lineup.

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ranger6542
Posts: 1
Joined: Fri Oct 20, 2017 1:39 am

How long does it take to fix channel lineup.

Post by ranger6542 » Mon Oct 23, 2017 9:14 pm

I turned in a ticket because of a lineup change. How long does it take to get something like this fixed? Thanks

rmeden
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Joined: Tue Aug 14, 2007 2:31 pm
Location: Cedar Hill, TX
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Re: How long does it take to fix channel lineup.

Post by rmeden » Thu Oct 26, 2017 9:21 pm

It depends.. Nielson has to go back to your provider to confirm the updates.. they just don't take our word for it. Some providers are quick, some are slow to get back to Nielson... and it complicates matters when a provider has multiple headends. Did you look to see if there is a "rebuild" lineup available for your postal code?

One thing I can guarantee... RobertK holds Nielson's feet to the fire.. :)

RobertE

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