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Unable to get channel listings mythtv 0.27.1

Posted: Mon Jun 30, 2014 2:40 pm
by Data
I am attempting to configure MythTV on a new machine. My HVR1600 is unable to locate channels so I figured maybe I needed to have SD populate the channel/frequency list. I logged into my account (which had expired by several days) and paid for another years subscription. After verifying my information is correct it still does not update. I've tried retyping the username and password into MythTV and that still doesn't work.

( System is running MythTV 0.27.1 , just to re-document in case you didn't see the title )
When I attempt to run mythfilldatabase I receive the message back:
DataDirect: Failed to get data: Download error
Encountered error in grabbing data

So I logged into my account and removed the lineup completely, then readded it with no changes. Still did not work. I then waited several hours in case something needed to catch up (i.e. perhaps there needed to be some time to register my account as active/paid again??) - still doesn't work.

I then opened wireshark and watched the communications at the packet level. When attempting to get an update, the server at SD responds:
HTTP/1.1 500 Internal Server Error
Server: Apache-Coyote/1.1
X-Powered-By: Servlet 2.4; JBoss-4.0.5.GA (build: CVSTag=Branch_4_0 date=200610162339)/Tomcat-5.5
Content-Encoding: gzip
Content-Type: text/xml;charset=utf-8
Date: Mon, 30 Jun 2014 20:51:50 GMT
Connection: close

I need some assistance from the SD side to make sure that my account on that end is correctly configured (lines, activation, etc...), and if there is any advice on what I should be doing on my end that would also be appreciated.

Thanks

Re: Unable to get channel listings mythtv 0.27.1

Posted: Tue Jul 01, 2014 5:12 pm
by rkulagow
Can you open a ticket through the SD website? That will send me information that I need to troubleshoot as part of the ticket open process.