Search found 4 matches

by undrwater
Fri May 15, 2015 4:47 pm
Forum: Support
Topic: Email notice about excessive downloads
Replies: 3
Views: 8922

Re: Email notice about excessive downloads

Completely reasonable. Controlling this improves the service for everyone.
by undrwater
Fri May 15, 2015 12:11 pm
Forum: Support
Topic: Authentication problems - can't login
Replies: 5
Views: 9473

Re: Authentication problems - can't login

I can tell you that the length of the user name form field made my brain think to enter my email address. Perhaps making it the same size as the password field would reduce this. Perhaps a message saying something like:

"the USERNAME you registered with us (not the email)"

might work as well.
by undrwater
Thu May 14, 2015 5:54 pm
Forum: Support
Topic: Authentication problems - can't login
Replies: 5
Views: 9473

Re: Authentication problems - can't login

You are correct (but you knew that).

We all know what it means to ASSUME. Sigh, sorry for the waste of bandwidth.
by undrwater
Thu May 14, 2015 9:01 am
Forum: Support
Topic: Authentication problems - can't login
Replies: 5
Views: 9473

Authentication problems - can't login

Using tv_grab_na_dd --configure, I've been getting an authentication error. I attempted to login via the website, but "username or password is incorrect". Submitted a password reset, and did so. Then I could log in. However, as soon as I logged out, I could not log back in again. Any ideas? Thanks i...