Search found 5 matches

by tonyscha
Fri Sep 21, 2007 4:25 pm
Forum: Lineup Issues
Topic: Has TMS fixed any lineup issues?
Replies: 16
Views: 19048

Re: Has TMS fixed any lineup issues?

It's a combination of factors. 1) The original system was I read this forum, then send a message to our TMS contact, who would then put it into their Discrepancy Management system. Time would pass. I would have to send a message asking for status. I would have to remember what was still pending. 2)...
by tonyscha
Thu Sep 13, 2007 11:32 am
Forum: Lineup Issues
Topic: Ticket System now installed
Replies: 9
Views: 30619

Re: Ticket System now installed

I think you'll find that I'm pretty quick to take a ticket and begin asking questions if there's not enough information. I don't think a ticket has gone more than 24 hours before the submitter heard from me. If the ticket requires escalation to TMS, then all bets are off at that point. We're still ...
by tonyscha
Wed Sep 12, 2007 11:04 am
Forum: Lineup Issues
Topic: Ticket System now installed
Replies: 9
Views: 30619

Re: Ticket System now installed

Just a question, What kind of response time should we be expecting with tickets? Couple of days... A week, or weeks?

Thanks alot
by tonyscha
Tue Aug 21, 2007 5:40 pm
Forum: Lineup Issues
Topic: How to get zap2it to update channel listings?
Replies: 3
Views: 5231

Re: How to get zap2it to update channel listings?

Any issues should be reported to SD (which you did with your post). They will report them to TMS. I believe this is how it works now since technically, SD is the TMS corporate client (although non-profit) and we are customers of SD. Thank you, I have contacted zap2it containing the appropriate info...
by tonyscha
Tue Aug 21, 2007 7:04 am
Forum: Lineup Issues
Topic: How to get zap2it to update channel listings?
Replies: 3
Views: 5231

How to get zap2it to update channel listings?

Hey my zip 52302 has the correct channels execpt the few I am missing, but about 2 or 3 months ago, they added 68ish through 77 and the channel listing on zap2it never were updated. I am assuming I need to contact them, from my understand they are the *master* list for SD.